Last Updated: 19 August 2026
At Aller-Retour Travel Solutions, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and travel solutions.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://allerretour.co.ke/, contact us, request a quotation, make a booking, or use any of our travel, mobility, immigration, transportation, or logistics services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. About Aller-Retour Travel Solutions
Aller-Retour Travel Solutions is a Nairobi-based travel management company providing travel, mobility, immigration, transportation, and logistics solutions to corporate clients, organisations, and individual travellers across Kenya, East Africa, and international destinations.
Our services may include:
- Travel and holiday planning
- Kenya safaris
- International holidays
- Corporate travel management
- MICE and event travel
- Team-building travel arrangements
- Visa application assistance
- Work permit assistance
- Passport services
- Travel insurance assistance
- Airport transfers
- Car hire
- SGR and other transportation bookings
- Charter arrangements
- Travel coordination and related support
2. Information We Collect
Depending on the services you request, we may collect different types of personal information.
2.1 Information You Provide Directly
This may include:
- Full name
- Email address
- Telephone or mobile number
- Company or organisation name
- Job title or position
- Billing and invoicing information
- Travel preferences
- Destination information
- Travel dates
- Number of travellers
- Accommodation preferences
- Transportation requirements
- Special travel requests
- Passport information
- Visa and immigration information
- Work permit information
- Nationality and country of residence
- Information required for travel insurance
- Any other information you voluntarily provide to us
Where you submit information relating to other travellers, you should ensure that you have the appropriate permission to provide that information to us.
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Referring website
- General website usage information
- Technical information required for website security and functionality
This information may be collected through server logs, cookies, analytics tools, and similar technologies.
3. How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and requests
- Prepare travel quotations and proposals
- Process and manage bookings
- Arrange flights, accommodation, transportation and other travel services
- Coordinate safaris, holidays, corporate travel and events
- Assist with visa and immigration applications
- Assist with passport and work permit services
- Arrange travel insurance where requested
- Coordinate airport transfers, car hire and other transportation
- Communicate with you about your booking or enquiry
- Confirm travel arrangements
- Provide customer support
- Process payments and invoices
- Maintain business and financial records
- Improve our website, services and customer experience
- Prevent fraud, misuse, or unauthorised activity
- Protect the security and integrity of our systems
- Meet legal, regulatory, accounting and compliance requirements
- Send relevant service-related communications
- Send marketing communications where permitted by law and where you have provided the necessary consent
We will only use your personal information for purposes that are reasonably connected to the services you have requested or for other lawful purposes.
4. Travel, Passport and Immigration Information
Some of our services may require information that is more sensitive or detailed than ordinary contact information.
For example, visa, immigration, passport, travel insurance, airline, accommodation or work permit services may require us to collect information such as passport details, nationality, date of birth, travel history, visa information, or other documentation.
We will use such information only where reasonably necessary to provide the requested service, comply with applicable requirements, or fulfil a legitimate business or legal obligation.
Where third-party service providers, airlines, hotels, government authorities, insurers, immigration authorities, transport providers or other relevant organisations require such information to provide the requested service, we may share the necessary information with them.
5. Sharing Your Information
We do not sell your personal information.
However, providing travel and mobility services may require us to share relevant information with selected third parties.
These may include:
- Airlines and airline representatives
- Hotels and accommodation providers
- Transport and car-hire providers
- Safari and tour operators
- Travel and destination partners
- Visa and immigration authorities
- Embassies and consulates
- Passport authorities
- Insurance providers
- Event and conference partners
- Payment processors and financial institutions
- Technology and booking-system providers
- Professional advisers
- Government or regulatory authorities where legally required
We aim to share only information that is reasonably necessary for the relevant purpose.
Third parties receiving your information may have their own privacy policies and terms governing how they process personal information.
6. International Transfers
Because travel services frequently involve international destinations and international service providers, your personal information may sometimes need to be transferred to or accessed from countries outside Kenya.
For example, information may need to be shared with an overseas airline, hotel, destination management company, embassy, immigration authority, insurer, or other service provider in connection with your travel arrangements.
Where such transfers occur, we will take reasonable steps to ensure that your information is handled in accordance with applicable privacy and data-protection requirements.
7. Legal Basis for Processing Personal Information
Where applicable, we process personal information on one or more of the following grounds:
- Your consent
- Performance of a contract or provision of services you have requested
- Compliance with a legal or regulatory obligation
- Legitimate business interests, where those interests do not override your privacy rights
- Protection of the rights, safety, or security of our clients, business, systems, or other persons
Where processing is based on consent, you may withdraw your consent where permitted by applicable law. Withdrawal of consent may, however, affect our ability to provide certain services.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.
Cookies may help us:
- Remember preferences
- Understand how visitors use the website
- Improve website performance
- Analyse website traffic
- Maintain security
- Provide relevant website functionality
Some cookies may be placed by third-party services used on our website.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
For more information about cookies used on the website, please refer to our Cookie Policy.
9. Marketing Communications
Where permitted by law, we may use your contact information to provide information about relevant travel services, offers, destinations, packages, corporate travel solutions, or other services offered by Aller-Retour.
You may opt out of marketing communications at any time by:
- Following the unsubscribe instructions in the communication;
- Contacting us directly; or
- Using any available preference-management mechanism.
Opting out of marketing communications will not prevent us from sending important service-related communications, such as booking confirmations, payment notices, travel updates, or other communications necessary to provide a service you have requested.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no website, online transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.
You should therefore avoid sending unnecessary confidential information through unsecured communication channels.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations, and meeting accounting or regulatory requirements.
The retention period may vary depending on:
- The type of information
- The nature of the service
- Legal and regulatory requirements
- Contractual obligations
- Business and operational requirements
- The need to resolve disputes or enforce agreements
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.
12. Your Privacy Rights
Subject to applicable Kenyan data-protection law and any relevant limitations, you may have rights concerning your personal information, including the right to:
- Be informed about how your personal information is processed
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in circumstances permitted by law
- Object to certain forms of processing
- Request restriction of processing in applicable circumstances
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being handled
Certain rights may be subject to legal, contractual, or operational limitations.
If you wish to exercise a privacy right, please contact us using the details provided below.
13. Children’s Privacy
Our website and services are primarily intended for adults and organisations.
We do not knowingly collect personal information directly from children for purposes unrelated to providing a requested travel service.
Where travel arrangements involve minors, information relating to the minor may be provided by a parent, guardian, authorised representative, or another person lawfully responsible for making the travel arrangements.
14. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, booking platforms, airlines, hotels, government websites, payment providers, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website or service before submitting personal information.
15. Payments
Where payments are made for our services, payment information may be processed through appropriate payment providers or financial institutions.
We may not directly store complete payment-card information where payment processing is handled by a third-party payment provider.
Payment providers may process your information according to their own privacy policies and terms.
16. Third-Party Service Providers
We may use trusted third-party service providers to support our operations, including providers of:
- Website hosting
- Email and communications
- Booking systems
- Customer relationship management
- Analytics
- Payment processing
- Information technology
- Cloud storage
- Security and fraud prevention
- Travel and reservation services
Where appropriate, we expect service providers handling personal information on our behalf to implement reasonable security and confidentiality measures.
17. Data Breaches and Security Incidents
If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the incident as required.
Where required, affected individuals and/or relevant regulatory authorities may be notified in accordance with applicable legal requirements.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes in technology
- Changes in applicable laws or regulations
- Changes in how we process personal information
- Improvements to our privacy practices
When we make material changes, we may update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice.
We encourage you to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact Aller-Retour Travel Solutions.
Aller-Retour Travel Solutions
Email: info@allerretour.co.ke
Telephone: +254 704 800 991
Address: E5, 2nd Floor, Njengi House, Tom Mboya Street, Nairobi, Kenya
For privacy-related enquiries, please include sufficient information to help us understand and respond to your request.
20. Governing Law
This Privacy Policy shall be interpreted and applied in accordance with the applicable laws of Kenya, including applicable data-protection legislation and regulations.